SHIPPING & DELIVERY
DELIVERY
Our website is connected to our shop’s inventory, therefore the items shown on the website are in stock and are normally dispatched within 1-2 business days. In the very rare case that an item is unavailable, we will contact you and let you know of the approximate delivery time or offer you a refund.
The lead time for Custom Orders varies, so we will contact you after you placed the order to discuss the details.
For “Special” orders on stock that is unavailable please email me with requirements. I will then contact you to discuss the details. This also applies to Pony Clubs, Riding Schools etc.
DELIVERY NOT RECEIVED
Please make sure that you enter the correct delivery address and contact details at the time of ordering. Should you enter the wrong details and we have to re-send the item(s) additional freight charges will apply.
If you haven’t received the item in the time frame we have quoted please first check your letterbox for a card left by Australia Post to collect the item from the local post office.
If they have attempted delivery while you were not home, they will leave a card and keep the item in the local Post Office for 7 days.
If there is no card left, please contact us immediately. All orders are sent with registration and we are able to track the progress of the delivery. If a card has been left for you, but the goods have not been collected in 7 days, and as a result returned to us, additional freight charges will apply to re-send the goods.
OUT OF STOCK ITEMS
If an item is on our website but the colour/size combination you wish to purchase is not available, please contact us via email, or phone. In most cases we are able to order the item for you, unless it is discontinued.
TRACKING
A photo of the reference tracking number will be emailed you once your order is sent.